FREQUENTLY ASKED QUESTIONS
Your Questions, Our Answers
Orders
How can I place an order on GlamZei?
You can place an order directly through our website by selecting your preferred size and
completing checkout.
Will I receive an order confirmation?
Yes, once your order is placed, you’ll receive a confirmation via Email and WhatsApp.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled only before they are dispatched.
What should I do if my order is incorrect or incomplete?
Please contact our support team immediately so we can assist you.
Shipping
Do you ship across India?
Yes, GlamZei delivers Pan India.
How long does delivery take?
Delivery usually takes 2–3 working days, depending on your location.
Is shipping free?
Yes, we offer free shipping on all orders above ₹499/- across India.
How can I track my order?
Once shipped, a tracking link will be shared via Email and WhatsApp.
Returns
Do you accept returns or exchanges?
Yes, we accept returns and size exchanges on unused products with original tags intact.
What is the return window?
Returns or exchanges must be requested within 7 days of delivery.
How do I initiate a return or exchange?
You can raise a request through our website or contact customer support.
When will I receive my refund?
Refunds are processed within 5–7 working days after the returned item passes quality
checks.
Payments
What payment methods are accepted?
We accept cards, UPI, net banking, wallets and Cash on Delivery (COD).
Is it safe to make payments on GlamZei?
Yes, all payments are processed through secure and encrypted gateways.
Is Cash on Delivery available?
Yes, COD is available in eligible locations.
Will I receive a payment confirmation?
Yes, you’ll receive a confirmation once the payment is successfully processed.