Return, Exchanges and Refund Policy
10 Days Easy Returns & Exchanges | Trusted by 3,00,000+ Women Across India
10 Days Easy Returns & Exchanges
At GlamZei, we design every piece to make you feel confident, comfortable, and beautiful. If something isn't quite right, we're here to help make the process simple, transparent, and hassle-free.
Return & Exchange Window
• Returns and exchanges can be requested within 10 days from the date of delivery.
• Products must be unused, unworn, unwashed, and in original condition.
• All original tags, labels, and packaging must be intact.
• A valid Order ID is required for all requests.
• Requests submitted after 10 days from delivery will not be accepted.
How to Initiate a Return or Exchange
To make the process faster and smoother, GlamZei offers a fully automated return and exchange system.
Step 1
Click on the Return/Exchange Portal link provided on our website. https://glamzei.clickpost.in/en/returns
Step 2
Enter your:
• Order Number
• Registered Mobile Number.
Step 3
Select the item(s) you wish to return or exchange and follow the simple on-screen instructions.
Step 4
Once approved, our courier partner will arrange a pickup from your address (where serviceable).
Need Assistance?
📞 WhatsApp/Call: 8320885995
🕒 Support Hours: Monday to Saturday 11:00 AM to 7:00 PM
Please note that return and exchange approvals are processed through our automated system only. Our support team can assist with guidance, but requests cannot be manually approved over phone calls or WhatsApp.
Exchanges (Size / Color Change)
• Exchange facility is available for eligible products.
• A nominal logistics fee of ₹150 applies per exchange request. This fee contributes towards reverse pickup, courier, replacement shipping and handling costs. GlamZei continues to bear a significant portion of the overall logistics expenses to provide convenient doorstep exchanges while keeping product prices affordable as a proudly homegrown Indian brand.
• Exchange is subject to stock availability.
• Reverse pickup will be arranged where serviceable.
• Replacement products are dispatched after successful pickup of the original item.
• The expected delivery timeline for exchanged products is approximately 7–8 working days after pickup.
• Tracking details will be shared once dispatched.
• Only one exchange is allowed per item.
Returns & Refunds
Full-Price Products
Eligible products purchased at regular price can be returned within 10 days, subject to quality inspection and approval.
Sale & Discounted Products
Products purchased during sale, promotional offers, coupon discounts, clearance events, or special campaigns are eligible for return in the form of Store Credit only.
Refunds to the original payment method will not be provided for sale or discounted orders.
Store Credit Benefits
• Valid for 1 year from the date of issuance.
• Can be used on any product across the GlamZei website.
• Can be redeemed partially or fully.
• Provides complete flexibility to shop at your convenience.
Refund Processing
• Refunds are initiated only after the returned product passes quality inspection.
• Approved refunds are processed to the original payment method.
• Refund processing may take 5–7 business days after approval.
• Actual credit timelines may vary depending on the bank or payment provider.
• Shipping charges, convenience fees, and COD charges (if applicable) are non-refundable.
• COD order refunds are processed via bank transfer after collecting bank account details.
• Refunds and Store Credit are processed only after the returned product successfully passes GlamZei's Quality Inspection.
Reverse Pickup & Self-Shipping
• Reverse pickup is available for most serviceable pincodes.
• If reverse pickup is unavailable, customers may be required to self-ship the product.
• Self-shipping instructions will be provided by our support team.
• Shipping charges incurred while self-shipping are non-refundable unless approved by GlamZei in exceptional cases.
Damaged, Defective or Incorrect Product
We sincerely apologize if you receive a damaged, defective, or incorrect item.
To help us resolve the issue quickly:
• Report the issue within 48 hours of delivery.
• Share clear images of the product.
• Share an unboxing video whenever possible.
• Keep all original packaging and tags intact.
Our team will prioritise such cases and work towards the quickest possible resolution.
Non-Returnable Items
The following items are not eligible for returns:
• Gift Cards • Products marked as Final Sale.
• Products damaged due to misuse, improper handling, or washing.
• Items returned without original tags or packaging.
• Products showing signs of use, wear, washing, perfume, stains, or alterations.
Order Cancellation
• Orders can be cancelled only before dispatch.
• Once dispatched, orders cannot be cancelled.
• Customers may initiate a return or exchange after delivery if eligible under this policy.
Important Notes
• All return and exchange requests are subject to verification and approval by GlamZei.
• GlamZei reserves the right to reject requests that do not meet the policy conditions.
• Any misuse of the return policy may result in refusal of future return or exchange requests.
• Policy terms may be updated from time to time without prior notice.
• Customers are requested to carefully review the applicable Return Resolution before submitting their request. Once the selected Return Resolution has been processed through GlamZei's automated system, it cannot be modified.
Thank you for shopping with GlamZei 💖
We're committed to making your shopping experience comfortable, transparent and worry-free.
At GlamZei, we design every piece to make you feel confident, comfortable, and beautiful. If something isn't quite right, we're here to help make the process simple, transparent, and hassle-free.
Return & Exchange Window
• Returns and exchanges can be requested within 10 days from the date of delivery.
• Products must be unused, unworn, unwashed, and in original condition.
• All original tags, labels, and packaging must be intact.
• A valid Order ID is required for all requests.
• Requests submitted after 10 days from delivery will not be accepted.
How to Initiate a Return or Exchange
To make the process faster and smoother, GlamZei offers a fully automated return and exchange system.
Step 1
Click on the Return/Exchange Portal link provided on our website. https://glamzei.clickpost.in/en/returns
Step 2
Enter your:
• Order Number
• Registered Mobile Number.
Step 3
Select the item(s) you wish to return or exchange and follow the simple on-screen instructions.
Step 4
Once approved, our courier partner will arrange a pickup from your address (where serviceable).
Need Assistance?
📞 WhatsApp/Call: 8320885995
🕒 Support Hours: Monday to Saturday 11:00 AM to 7:00 PM
Please note that return and exchange approvals are processed through our automated system only. Our support team can assist with guidance, but requests cannot be manually approved over phone calls or WhatsApp.
Exchanges (Size / Color Change)
• Exchange facility is available for eligible products.
• A nominal logistics fee of ₹150 applies per exchange request. This fee contributes towards reverse pickup, courier, replacement shipping and handling costs. GlamZei continues to bear a significant portion of the overall logistics expenses to provide convenient doorstep exchanges while keeping product prices affordable as a proudly homegrown Indian brand.
• Exchange is subject to stock availability.
• Reverse pickup will be arranged where serviceable.
• Replacement products are dispatched after successful pickup of the original item.
• The expected delivery timeline for exchanged products is approximately 7–8 working days after pickup.
• Tracking details will be shared once dispatched.
• Only one exchange is allowed per item.
Returns & Refunds
Full-Price Products
Eligible products purchased at regular price can be returned within 10 days, subject to quality inspection and approval.
Sale & Discounted Products
Products purchased during sale, promotional offers, coupon discounts, clearance events, or special campaigns are eligible for return in the form of Store Credit only.
Refunds to the original payment method will not be provided for sale or discounted orders.
Store Credit Benefits
• Valid for 1 year from the date of issuance.
• Can be used on any product across the GlamZei website.
• Can be redeemed partially or fully.
• Provides complete flexibility to shop at your convenience.
Important Customer Acknowledgement
By submitting a Return or Exchange Request through GlamZei's automated Return Portal, you acknowledge and agree that:
- The applicable Return Resolution is displayed before you submit your request.
- For Sale, Discounted, Promotional, Coupon, Bundle and Special Offer purchases, Returns are processed only in the form of Store Credit.
- Once your Return Request has been successfully processed and Store Credit has been issued, it cannot be cancelled, withdrawn, reversed or converted into Cash, Bank Transfer, UPI, Wallet or the Original Payment Method.
- GlamZei's Customer Support Team cannot manually modify or convert an approved Store Credit Return into a monetary refund after the automated return process has been completed.
- If you have any questions regarding your Return Eligibility or applicable Return Resolution, please contact our Customer Support Team before submitting your request.
Refund Processing
• Refunds are initiated only after the returned product passes quality inspection.
• Approved refunds are processed to the original payment method.
• Refund processing may take 5–7 business days after approval.
• Actual credit timelines may vary depending on the bank or payment provider.
• Shipping charges, convenience fees, and COD charges (if applicable) are non-refundable.
• COD order refunds are processed via bank transfer after collecting bank account details.
• Refunds and Store Credit are processed only after the returned product successfully passes GlamZei's Quality Inspection.
Reverse Pickup & Self-Shipping
• Reverse pickup is available for most serviceable pincodes.
• If reverse pickup is unavailable, customers may be required to self-ship the product.
• Self-shipping instructions will be provided by our support team.
• Shipping charges incurred while self-shipping are non-refundable unless approved by GlamZei in exceptional cases.
Damaged, Defective or Incorrect Product
We sincerely apologize if you receive a damaged, defective, or incorrect item.
To help us resolve the issue quickly:
• Report the issue within 48 hours of delivery.
• Share clear images of the product.
• Share an unboxing video whenever possible.
• Keep all original packaging and tags intact.
Our team will prioritise such cases and work towards the quickest possible resolution.
Non-Returnable Items
The following items are not eligible for returns:
• Gift Cards • Products marked as Final Sale.
• Products damaged due to misuse, improper handling, or washing.
• Items returned without original tags or packaging.
• Products showing signs of use, wear, washing, perfume, stains, or alterations.
Order Cancellation
• Orders can be cancelled only before dispatch.
• Once dispatched, orders cannot be cancelled.
• Customers may initiate a return or exchange after delivery if eligible under this policy.
Important Notes
• All return and exchange requests are subject to verification and approval by GlamZei.
• GlamZei reserves the right to reject requests that do not meet the policy conditions.
• Any misuse of the return policy may result in refusal of future return or exchange requests.
• Policy terms may be updated from time to time without prior notice.
• Customers are requested to carefully review the applicable Return Resolution before submitting their request. Once the selected Return Resolution has been processed through GlamZei's automated system, it cannot be modified.
Thank you for shopping with GlamZei 💖
We're committed to making your shopping experience comfortable, transparent and worry-free.